Delete your Plumvia account

You can delete your account right in the app, whether or not you linked an email:

1. Open the game on your phone and tap the gear icon on the main screen (in Undercard, tap MENU). Then:
   • Stackabloom: tap Delete my data, then type DELETE to confirm and tap Delete.
   • Zigora: tap Delete account (or Delete my data if you never saved your progress with an email), then type DELETE to confirm and tap Delete.
   • Glyfell: tap Delete my data, then type DELETE to confirm and tap Delete.
   • Undercard: tap DELETE ACCOUNT, then DELETE to confirm.
2. Your account and its server-side data are removed immediately.

Deleting from any one game deletes your Plumvia account and its data in every game.

Haven't linked an email? You can still delete in the app. The button is there whether or not you have linked one, and it removes the same data — including the display name, friend code, friend connections and Daily Challenge results held against your anonymous account.

Playing in a browser rather than the app? There is no account to delete. Those versions never create one — your progress is kept in your own browser and never reaches us, so clearing the site's data removes it.

Use the contact form only if you can no longer reach the app — a lost or wiped phone. With no email on file we cannot confirm an anonymous account is yours, so from a phone you still have, the button in the app is both faster and the only route that proves anything.

Prefer to request it? Use our contact form or email privacy@plumvia.com and ask us to delete the account linked to your email. We'll confirm and complete the deletion within 30 days.

You don't have to delete your whole account to have data removed. Email privacy@plumvia.com or use our contact form, and tell us what you want removed — for example your display name, your friends list, or one game's scores. We'll confirm and complete it within 30 days. Your account and the rest of your progress stay exactly as they are.

One account, every game. Your Plumvia account is shared across every game we make, so deleting it from inside any one of them removes your data from all of them. It cannot be undone, and the in-game deletion is all or nothing — it does not offer a way to remove one game's data and keep another's.

When your account is deleted, we permanently remove:

• your email address;
• your display name and friend code;
• your friends list;
• your cloud save in every Plumvia game you have played — in Zigora that is your level progress, word Collection, tokens, streak, Duel records, and your Daily Challenge scores on every day you played; in Stackabloom, your stars, personal bests, daily puzzle results and campaign progress; in Undercard, the backup of your climb;
• any support messages you sent us from inside a game, including our support team's copy.

A duel is a single shared record, so deleting your account also removes it from your opponent's history — every duel you played together, however long ago. Nothing else of theirs is affected.

We remove this from our live systems immediately. Any copies in our short-term recovery backups (point-in-time recovery) are automatically purged within 7 days.

• Game progress saved only on your device — uninstalling the app removes it.
• Analytics about how the game is played. It is linked to a device identifier rather than to your account, and our analytics provider deletes it on request — ask us and we'll pass it on.
• A friend-list entry someone added for you before we began recording who each entry points to. We remove every entry we can find, and that covers almost all of them, but an old enough one can't be located. It keeps your display name as it was when they added you.
• If someone reported your display name, or you reported someone else's, we keep that report for 24 months after it was made, so the same name can't simply come back. It isn't shown to anyone else.
• If we changed your display name after a report, we keep a record of that change — your account identifier, and the name before and after — for 24 months, for the same reason. It isn't shown to anyone else.

Use our contact form and we'll help.